Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on kridlance.site. It is designed to ensure transparency and fairness for our users while providing maximum legal protection for kridlance.site. By using our services, you agree to this Refund Policy.

Scope and Applicability

This policy applies to all users of kridlance.site who purchase products or services through our website. It is applicable to all transactions conducted under the jurisdiction of the Czech Republic (CZ).

Definitions

  • Refund: A return of funds for a purchase made on kridlance.site.
  • User: Any individual or entity that accesses or uses the services provided by kridlance.site.
  • Purchase: Any transaction completed on kridlance.site for products or services.

Main Policy Content

1. General Refund Policy

Refunds may be issued at the discretion of kridlance.site under the following circumstances:

  • The product or service was not delivered as described.
  • The product or service was defective or malfunctioning.
  • The user has requested a refund within the specified time frame outlined below.

2. Refund Request Process

To initiate a refund request, users must:

  • Contact our customer service team at [email protected] or call +4206088266807.
  • Provide proof of purchase, including order number and transaction details.
  • Submit the refund request within 14 days of the purchase date.

3. Timeframe for Refunds

Refunds will be processed within 14 business days from the date the refund request is approved. The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

The following items are non-refundable:

  • Services that have been fully rendered.
  • Digital products once downloaded or accessed.
  • Any items marked as final sale at the time of purchase.

User Rights and Obligations

Users have the right to request a refund under the conditions specified in this policy. Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Comply with the timelines and procedures outlined in this policy.

Limitations and Disclaimers

kridlance.site reserves the right to refuse a refund if:

  • The refund request does not comply with the terms outlined in this policy.
  • Fraudulent activity is suspected.

In no event shall kridlance.site be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services.

Data Protection/Security

All personal data provided in connection with refund requests will be handled in accordance with our Privacy Policy, which complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Changes to Policy

kridlance.site reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on kridlance.site. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: kridlance.site
  • Phone: +4206088266807
  • Email: [email protected]
  • Address: Quadrio Office Building, Národní 135/14, 5th Floor, Office 23, 11000 Praha 1, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.